Terms of Use
Effective date: May 11, 2026
Acceptance
By accessing getvial.com, you agree to these Terms of Use. If you do not agree, do not use the site.
What Vial is
Vial is an independent directory and trust-evaluation platform for telehealth and health-optimization providers. Vial aggregates publicly available compliance data from federal and state records, including the FDA, OIG, NPI Registry, and state pharmacy boards, to help users evaluate providers.
What Vial is not
- Vial does not provide medical advice
- Vial does not prescribe, dispense, or fulfill medications
- Vial does not process transactions between users and providers
- Vial does not guarantee provider conduct, treatment outcomes, or safety
- Information on provider profiles is sourced from public records and is provided for informational purposes only
Not medical advice
Always consult a licensed healthcare professional before starting, stopping, or changing any treatment. Vial Trust Scores reflect available public data and are not a recommendation, endorsement, or assurance of any provider's services.
Provider listings
Providers are listed based on publicly available information. Vial does not verify clinical outcomes, treatment quality, or any claim made by a provider on their own website. Verified status, where indicated, reflects documentation Vial has received and reviewed; it is not a clinical endorsement.
Your conduct
You agree not to:
- Scrape, copy, or republish Vial content without permission
- Misrepresent the contents of provider profiles
- Use Vial in any way that violates applicable law
Intellectual property
Vial Trust Scores, methodology, and original written content on getvial.com are the property of Vial Health, Inc. Compliance data sourced from public records remains in the public domain.
Disclaimers
Vial provides information “as is” without warranties of any kind. We make no warranties about the accuracy or completeness of information shown on provider profiles, and we are not responsible for actions taken based on this information.
Limitation of liability
To the maximum extent permitted by law, Vial is not liable for any indirect, incidental, or consequential damages arising from your use of getvial.com.
Changes to these terms
We may update these terms. Material changes will be reflected in the “Effective date” above.
Governing law
These terms are governed by the laws of California.