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Vial Confidence Comparison
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Hims & Hers vs Refills

Same category. Different operational transparency.

Hims & Hers
Telehealth Platform
38/ 100
Vial Score
View full report →
Refills
Telehealth Platform
80/ 100
Vial Score
View full report →
SignalHims & HersRefills
Pharmacy Disclosure
Do they name their pharmacy partner?
✕No pharmacy partner named
✕No pharmacy partner named
Physician Oversight
Are prescribing clinicians named?
✕No clinician disclosure
✕No clinician disclosure
Pricing Transparency
Is pricing shown before signup?
✓Public pricing (from $149/mo)
✕Pricing not disclosed
Federal Enforcement History
Any FDA, DEA, or OIG actions?
✕Active FDA warning letter
✓No federal actions found
State Availability
How widely is care available?
✓Available in all 50 states
✓Available in all 50 states
Membership Model
Is a paid membership required?
✓No membership required
✓No membership required
Data & Privacy
Any reported HIPAA breaches?
✓No breaches on record
✓No breaches on record
Lower Vial Score
Hims & Hers
Gaps in pharmacy disclosure, physician oversight, and enforcement record.
Higher Vial Score
Refills
Leads on enforcement record.
Updated October 1, 2026
Scores based on operational, compliance, and transparency signals tracked by Vial.
getvial.com
Go to Refills →

Biggest Differences

  1. FDA enforcement record
    Refills has no FDA enforcement actions found; Hims & Hers has an active FDA warning letter.
  2. Vial Score gap (42 points)
    Refills scores 80/100 to Hims & Hers's 38/100, a 42-point spread driven by the differences below.
Vial Analysis

Our Assessment

What separates the two on the public record.

  • Federal enforcement
    Refills has no federal action found; Hims & Hers has an FDA warning letter with no close-out letter found.
  • Vial Score
    Hims & Hers scores 38, Refills scores 80.

Comparison reflects publicly disclosed federal and state records only. Vial does not audit clinical quality or patient outcomes.

Provider A

Hims & Hers

DeliveryTelehealth Only
Pricingfrom $149/mo
HQCA
Services: Hair Loss, Sexual Health, GLP-1 +6
Provider B

Refills

DeliveryTelehealth Only
HQWilmington, DE
Services: GLP-1, NAD+, Hair Loss +3

Comparison based on public federal and state records including NPI Registry, FDA enforcement database, and PCAB accreditation directory. Updated weekly. Not a medical endorsement.

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This page evaluates compliance signals, not clinical outcomes. Consult a licensed physician before starting any therapy, medication, or treatment. Vial does not provide medical advice.